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Find out what's happening in the blog. Below is a list of blog items.

Jun 27

My San Jose Update - June 2019

Posted to Civic Innovation and Digital Strategy by Michelle Thong

Our vision for My San Jose is to make it easier for community and government to work together to keep San Jose safe, clean and engaged. 

Thanks to engagement from our My San Jose community, from January 1 to March 30, 2019, we responded to:
  • 11,700 Abandoned Vehicle Reports 
  • 7,300 Graffiti Reports 
  • 3,400 Illegal Dumping Reports
  • 3,300 Streetlight Outage Reports
  • 3,000 Pothole Reports 
  • 13,700 General Questions 
We received a total of over 42,000 requests from over 7,300 registered users. About one-third of those requests came from anonymous users without My San Jose accounts. 

To improve the experience of reporting issues through My San Jose, we released version 1.7 of the web and mobile app in April 2019, with the following new features:
  • A simple definition of each service type, to help users  understand what they can report through the app
  • An estimated turnaround time after submitting a request, so users know how long it typically takes for requests to be addressed 
  • The ability to search requests in the mobile app from the last 3 months
We’ve also launched an improved customer survey form, so customers can provide more specific information about what worked well and what didn’t. We're using this feedback to prioritize our next improvements. 

As we plan for future versions of the app, we are actively scoping out how best to translate the My San Jose experience for non-English-speaking users. From user research we conducted with Spanish- and Vietnamese-speaking residents, we know that making My San Jose simpler and easier to use will make it better for everyone, in addition to translating the app. 

Sep 02

Using behavioral science to keep San José clean

Posted to Connecting Community by Communications Office

Science at work: learn how the City of San José is using innate human behavior and applying it to public outreach methods for ridding the city of discarded junk that invades the landscape and clutters downtown streets.

Continue Reading...

Nov 18

Food Scraps Don’t Belong in the Recycling

Posted to ESD Extra by Carlos Velazquez

Mixed bin of garbage

Is your jar half-full of salsa? Does your can still have food in it? Don’t toss them in the recycling! Food scraps contaminate the recycling process.

When food scraps get into your recycling, they make recyclables less clean and less valuable. Food can get stuck in sorting equipment, forcing workers to stop the sorting line to clean it up. Food can also seep into paper products, making the fibers too weak to be recycled — liquids, sticky residue and leftover grease, especially.

Long story short: A batch of food-contaminated recycling can quickly end up in the landfill.

What can you do? Empty and scrape out any containers that once held food.

(Post courtesy of