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For account inquiries, bill payment, and information about City services.

Customer Service Center
200 E. Santa Clara St.
1st Floor Tower
San José, CA 95113

Phone: (408) 535-3500

Contact Form

In Person Hours
Monday - Friday
8:30 a.m. - 5:00 p.m.

Phone Center Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.

Water Utilities
Regional Wastewater Facility
San Jose-Santa Clara Regional Wastewater Facility
The San José-Santa Clara Regional Wastewater Facility works 24/7 to clean Silicon Valley’s wastewater to very high national standards, protecting public health and environment and supporting the economy.
Stormwater Management
City of San Jose Stormwater Utility
San José's storm sewer system flows directly into our creeks, rivers, and the Bay. Learn about the City's inspection programs that protect the Bay and how you can prevent stormwater pollution.
Drinking Water
San Jose Municipal Water System
San José Municipal Water provides drinking water service to 12 percent of San José. Learn more about its water supply, water quality, water rates, service installation, and customer service.
Recycled Water
South Bay Water Recycling
South Bay Water Recycling delivers 11 millions gallons of recycled water per day to over 850 customers in San José, Santa Clara, and Milpitas. Learn about the uses of recycled water.
News and Announcements
Water & Wastewater Career Fair – March 28, 2018
San José Environmental Services Department, in coordination with BAYWORK, is hosting a Water & Wastewater Career Fair Wednesday, March 28, 2018 in the San José City Hall Rotunda. Read on...